Where can I receive my order?

You can receive your order at the address of your choice. We also offer to pick up at the following points:


Calle Ezcurdia, 129 bajo (ENTRE PANES) 33203

Pick up time: 09:00 hours - 14:00 hours


Calle la Colegiata, 25 (MAYFER CAFÉ) 33520

Pick up time: 16:00 hours - 21:00 hours

How long will it take to receive my order?

You will receive your order within 3-7 business days.

Shipping costs for Peninsula: 4,95€.

Balearic Islands: €7.95

Canary Islands, Ceuta and Melilla: €11.95

What is the delivery process?

We will send you a confirmation e-mail when the order has been confirmed and the payment accepted. And also when the order has been sent.

You can follow this process from:

Home / Your Account / History and details of my orders / Data



How can I make a return?

All you have to do is send us an e-mail to the following address with the following information:


Subject: RETURN

1. Order reference

2. Reason why you want to return the item(s)

And we will contact you as soon as possible!

What is the deadline for a return?

The deadline is 15 calendar days from the placing of the order.

Do I have to pay anything for my return?

The costs of the return are subscribers by the customer unless it is a manufacturing fault.

How will I receive the amount of my return?

Once the refund has been approved, you will receive the amount within a period of approximately 15 days, in the same way in which you made your purchase.