Where can I receive my order?
You can receive your order at the address of your choice. We also offer to pick up at the following points:
Calle Ezcurdia, 129 bajo (ENTRE PANES) 33203
Pick up time: 09:00 hours - 14:00 hours
Calle la Colegiata, 25 (MAYFER CAFÉ) 33520
Pick up time: 16:00 hours - 21:00 hours
How long will it take to receive my order?
You will receive your order within 3-7 business days.
Shipping costs for Peninsula: 4,95€.
Balearic Islands: €7.95
Canary Islands, Ceuta and Melilla: €11.95
What is the delivery process?
We will send you a confirmation e-mail when the order has been confirmed and the payment accepted. And also when the order has been sent.
You can follow this process from:
Home / Your Account / History and details of my orders / Data
How can I make a return?
All you have to do is send us an e-mail to the following address with the following information:
1. Order reference
2. Reason why you want to return the item(s)
And we will contact you as soon as possible!
What is the deadline for a return?
The deadline is 15 calendar days from the placing of the order.
Do I have to pay anything for my return?
The costs of the return are subscribers by the customer unless it is a manufacturing fault.
How will I receive the amount of my return?
Once the refund has been approved, you will receive the amount within a period of approximately 15 days, in the same way in which you made your purchase.